IT Systems Operations Manager - Jobs in United States Of America
Job Description:
Job Description Location: Wilmington, Delaware, United States Job reference: R-029444 Posted date
: Jun. 18, 2018 At AstraZeneca we turn ideas into life-changing medicines. Working
here means being entrepreneurial, thinking big and working together to make the
impossible a reality. Were focused on the potential of science to address the
unmet needs of patients around the world. We commit to those areas where we think
we can really change the course of medicine and bring big new ideas to life.
Our Science and Enabling Units IT vision is to deliver the best science IT capabilities
in biopharma, which we define as agile, responsive and fit-for-future.
Our goal is to engage with our stakeholders as a strategic partner in delivering
life-changing medicines to our patients. The desired effect of your role is to
take accountability as a leader for delivering a Best in Class IT experience for
Global Medical Affairs. As the External Funding IT Systems Operations Manager,
you will be a member of the Customer Enablement team within the GBS Global Assurance
& Reporting Services business unit, and is responsible for ensuring operational
efficiency and effectiveness utilizing the grant management system (e.g., C
yberGrants) for external grants, sponsorships, donations, and contributions. As t
he IT System Operations Manager, you will be an experienced IT and systems professional
who will be the internal superuser and technical expert of the system/
tools utilized for the management and processing of external funding application
s. You will be responsible for ensuring the system and workflows are maintained in
compliance with AZ policies, procedures, and any internal systems that interface
with the system. In addition, you will be responsible for overseeing the system,
associated websites and reporting capabilities. In this role, you will work closely
with the external service provider, the business, AZ IT, AZ Finance funct
ions and other relevant stakeholders. You will be in one of the key external and
internal customer facing roles for the External Funding team and report to the
Technical Operations Lead, Customer Enablement. Major Responsibilities: Provide
coordination and support to user teams throughout the organization to manage pro
cess and system components. Monitor and support the day-to-day grant processing
functions including system issue handling, communications and resolution. Serve
as liaison between internal IT and Finance resources and external vendor. Collab
orate with External Funding team to mitigate compliance risks associated with gr
ants, sponsorships and donations: maintain all documentation in grant files with
in the grant management system, generate ad hoc reports as needed and system dat
a searches for internal customers, provide grants data to compliance to meet gov
ernment reporting requirements, maintain file archives. Manage system users and
permissions by adding/deleting as appropriate based on roles and responsibilitie
s. Oversee and manage any required and/or requested application changes. Manage
external website including content, country/regional level information, required
documentation and link to the grant management system. Responsible for gatherin
g changes for the content on the website to reflect current areas accepting applications
, etc. Ensure all users have appropriate DoA and manage requests to DoA admin fo
r additions/deletions. Responsible for providing systems training/educating Resp
onsible for maintaining system documentation and operation manuals Evaluate busi
ness process issues with the focus on the grant management system and websites: driv
e enhancements, identify system issues, lead system and process training, manage
internal and external websites. Identify and implement operational efficiencies
(ie: process or technology) in External Funding that result in time and/or cost
savings. Summarize and present information to key stakeholders (e.g., GARS Lead
ership Team) Maintain the high level of internal and external customer satisfaction.
Minimum Requirements Bachelors degree or equivalent directly- related experienc
e in IT/systems management Demonstrated experience in IT/system management and c
orresponding processes Experience managing workflow based systems Working knowle
dge of information/technology systems (eg, MS applications, SAP) Experience trai
ning users on technical systems/tools Experience with grant management systems (
e.g., CyberGrants, GrantMaker) Strong organizational and operational skills Stro
ng troubleshooting and root cause analysis skills Excellent interpersonal, confl
ict management, and customer service/relationship skills Excellent written and v
erbal communication skills Preferred Background Experience in pharmaceutical or
healthcare industry Professional certifications, as appropriate Experience with
CyberGrants Data analysis Leadership skills Presentation skills Global / cross-c
ultural experience Next Steps Apply today! To be considered for this exciting o
pportunity, please complete the full application on our website at your earliest
convenience it is the only way that our Recruiter and Hiring Manager can know
that you feel well qualified for this opportunity. If you know someone who would
be a great fit, please share this posting with them. Opening date - 6th June 20
18 Closing date - 22nd June 2018 AstraZeneca is an equal opportunity employer. A
straZeneca will consider all qualified applicants for employment without discrim
ination on grounds of disability, sex or sexual orientation, pregnancy or matern
ity leave status, race or national or ethnic origin, age, religion or belief, ge
nder identity or re-assignment, marital or civil partnership status, protected v
eteran status (if applicable) or any other characteristic protected by law. IT S
ystems Operations Manager Compliance
: Jun. 18, 2018 At AstraZeneca we turn ideas into life-changing medicines. Working
here means being entrepreneurial, thinking big and working together to make the
impossible a reality. Were focused on the potential of science to address the
unmet needs of patients around the world. We commit to those areas where we think
we can really change the course of medicine and bring big new ideas to life.
Our Science and Enabling Units IT vision is to deliver the best science IT capabilities
in biopharma, which we define as agile, responsive and fit-for-future.
Our goal is to engage with our stakeholders as a strategic partner in delivering
life-changing medicines to our patients. The desired effect of your role is to
take accountability as a leader for delivering a Best in Class IT experience for
Global Medical Affairs. As the External Funding IT Systems Operations Manager,
you will be a member of the Customer Enablement team within the GBS Global Assurance
& Reporting Services business unit, and is responsible for ensuring operational
efficiency and effectiveness utilizing the grant management system (e.g., C
yberGrants) for external grants, sponsorships, donations, and contributions. As t
he IT System Operations Manager, you will be an experienced IT and systems professional
who will be the internal superuser and technical expert of the system/
tools utilized for the management and processing of external funding application
s. You will be responsible for ensuring the system and workflows are maintained in
compliance with AZ policies, procedures, and any internal systems that interface
with the system. In addition, you will be responsible for overseeing the system,
associated websites and reporting capabilities. In this role, you will work closely
with the external service provider, the business, AZ IT, AZ Finance funct
ions and other relevant stakeholders. You will be in one of the key external and
internal customer facing roles for the External Funding team and report to the
Technical Operations Lead, Customer Enablement. Major Responsibilities: Provide
coordination and support to user teams throughout the organization to manage pro
cess and system components. Monitor and support the day-to-day grant processing
functions including system issue handling, communications and resolution. Serve
as liaison between internal IT and Finance resources and external vendor. Collab
orate with External Funding team to mitigate compliance risks associated with gr
ants, sponsorships and donations: maintain all documentation in grant files with
in the grant management system, generate ad hoc reports as needed and system dat
a searches for internal customers, provide grants data to compliance to meet gov
ernment reporting requirements, maintain file archives. Manage system users and
permissions by adding/deleting as appropriate based on roles and responsibilitie
s. Oversee and manage any required and/or requested application changes. Manage
external website including content, country/regional level information, required
documentation and link to the grant management system. Responsible for gatherin
g changes for the content on the website to reflect current areas accepting applications
, etc. Ensure all users have appropriate DoA and manage requests to DoA admin fo
r additions/deletions. Responsible for providing systems training/educating Resp
onsible for maintaining system documentation and operation manuals Evaluate busi
ness process issues with the focus on the grant management system and websites: driv
e enhancements, identify system issues, lead system and process training, manage
internal and external websites. Identify and implement operational efficiencies
(ie: process or technology) in External Funding that result in time and/or cost
savings. Summarize and present information to key stakeholders (e.g., GARS Lead
ership Team) Maintain the high level of internal and external customer satisfaction.
Minimum Requirements Bachelors degree or equivalent directly- related experienc
e in IT/systems management Demonstrated experience in IT/system management and c
orresponding processes Experience managing workflow based systems Working knowle
dge of information/technology systems (eg, MS applications, SAP) Experience trai
ning users on technical systems/tools Experience with grant management systems (
e.g., CyberGrants, GrantMaker) Strong organizational and operational skills Stro
ng troubleshooting and root cause analysis skills Excellent interpersonal, confl
ict management, and customer service/relationship skills Excellent written and v
erbal communication skills Preferred Background Experience in pharmaceutical or
healthcare industry Professional certifications, as appropriate Experience with
CyberGrants Data analysis Leadership skills Presentation skills Global / cross-c
ultural experience Next Steps Apply today! To be considered for this exciting o
pportunity, please complete the full application on our website at your earliest
convenience it is the only way that our Recruiter and Hiring Manager can know
that you feel well qualified for this opportunity. If you know someone who would
be a great fit, please share this posting with them. Opening date - 6th June 20
18 Closing date - 22nd June 2018 AstraZeneca is an equal opportunity employer. A
straZeneca will consider all qualified applicants for employment without discrim
ination on grounds of disability, sex or sexual orientation, pregnancy or matern
ity leave status, race or national or ethnic origin, age, religion or belief, ge
nder identity or re-assignment, marital or civil partnership status, protected v
eteran status (if applicable) or any other characteristic protected by law. IT S
ystems Operations Manager Compliance
Profile Summary:
| Employment Type : | Full Time |
| Industry : | Biotechnology/Pharmaceutical/Medicine, Manufacturing/Industrial |
| Functional Area : | HR/PM/IR/Training |
| Salary : | As per Industry Standards |
| Deadline : | 01st Oct 2018 |
Key Skills:
conflict managementleaveitprocessinghiringpoliciestrainingorientationpresentation skillsmanagement systems
Company Profile:
Not Mentioned
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